Helpdesk & Purchasing Operative

HRGO are hiring for a Helpdesk operative on behalf of the Hospital Health Centre. As a Helpdesk Operative, you will be responsible for providing technical support and assistance to hospital staff, patients, and visitors. This role requires excellent communication skills, a strong customer service orientation, and the ability to troubleshoot and resolve technical issues efficiently.

Key Responsibilities:

• Troubleshoot hardware and software issues, including desktops, laptops, printers, and other peripherals.
• Assist with network connectivity, password resets, and system access requests.
• Document all support requests and resolutions in the helpdesk ticketing system.
• Escalate complex technical issues to the appropriate IT support team members.
• Maintain knowledge of hospital health centre's IT policies and procedures.
• Assist with the setup and configuration of new IT equipment for hospital staff.
• Provide training and guidance to end users on IT systems and applications.
• Contribute to ongoing process improvement initiatives within the IT helpdesk team.

Skills:

• Good customer service.
• Competent in Word and computer literate
• Ability to work in a team and under pressure
• Ability to work alone if required
• Able to multi task
• Able to complete ad-hoc admin duties

Working hours: Monday - Friday 8am - 5pm

£11.44 ph

Basic DBS required

If you are passionate about providing exceptional technical support in a healthcare environment and possess the skills and qualifications outlined above, we encourage you to apply for the position of Helpdesk Operative today!