Helpdesk Supervisor

Job Advert: Helpdesk Supervisor

Location: Bracknell
Salary: £35,000 per annum
Contract: Recently Renewed 5-Year Contract
Hours: Monday to Friday, 8:00 AM to 5:00 PM

About Us: My client is a leading Facilities Management (FM) provider, and we are looking for a dedicated and experienced Helpdesk Supervisor to join our team in Bracknell. Our company has just secured a renewed 5-year contract, ensuring stability and growth opportunities.

Key Responsibilities:

• Oversee a team of helpdesk administrators, ensuring efficient and effective operations.
• Manage facilities, compliance, and subcontractors to meet contractual obligations.
• Produce detailed reports and liaise with senior management to ensure transparency and accountability.
• Work closely with engineers to ensure timely and accurate service delivery.
• Deliver exceptional customer service, addressing client needs and concerns promptly.
• Handle high-pressure situations calmly and efficiently, ensuring smooth operations.
• Prioritise and manage workload effectively, ensuring all tasks are completed on time.
• Employ a methodical approach to tasks, constantly seeking to improve processes and systems.
• Experience with Maximo is desirable but not essential.

Benefits:

• 25 days holiday plus bank holidays.
• 5% matched pension contribution.
• Life assurance at 2x annual salary.
• Optional private healthcare and dental care.
• Sick pay.
• Comprehensive training and development plans.
• Long service awards.
• Mortgage advice.
• Employee discounts at various retailers, gym memberships, and restaurants.

Qualifications and Skills:

• Proven experience in a similar role, preferably within the FM industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple priorities.
• Methodical approach with a keen eye for detail and process improvement.
• Familiarity with Maximo or similar CAFM systems is a plus.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.