Helpline Advisor

The successful applicant will work closely with the Support Line Manager and team to deliver support for anyone affected by sarcoma. The post holder will be part of a growing Support Line team and be part of the continued expansion of the service as we grow in exciting new directions in 2024/25. This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people affected by sarcoma and their families.

Sarcoma UK aims to produce the highest quality information for the sarcoma community. We work in line with NHS England’s certification scheme, The Information Standard, to ensure the information we produce is clear and reflects the most up to date clinical guidance. We involve sarcoma experts and people with personal experience of sarcoma as reviewers of our information to ensure our information is accurate and relevant to our target audience.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activites throughout the year
• Interest-free season ticket and bicycle loan

Our Values

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes.

Duties and key responsibilities

Support and Information

• To deliver the Sarcoma UK Support Line, a confidential telephone and email support and information service for anyone affected by sarcoma. This includes:
  • Providing individual information and support to service users on sarcoma and related issues, by telephone, email and other media as the service develops.
  • Adhering to quality standards, confidentiality, Sarcoma UK policies and the standard operating procedures of the Support Line.
  • Under direction from the Director of Research, Policy and Support and Support Line Manager, contribute to Sarcoma UK’s social and other media as appropriate.
• To provide clinical input to the development of the charity’s information materials including the revision of existing information materials and the development of new information products.
• To provide input to the clinical content of the charity’s website.
• To raise awareness of the charity’s information and support services within the health professional field.
• To contribute sarcoma knowledge and clinical expertise across all the charity’s programmes.

Maintain Professional Knowledge

• Keep up to date with treatment and care of sarcoma through research and review of publications, horizon scanning, and attending study days and conferences, and disseminate this information within the charity.
• Adhere to the standards of good practice outlined in the AHP / NMC professional code of conduct, or relevant professional body’s standards.
• Maintain professional registration and compliance with revalidation requirements ensuring ongoing clinical education and professional development.
• Attend mandatory clinical supervision sessions.

External Relationships

• To maintain positive relationships with key Sarcoma UK stakeholders including sarcoma patients, family members/carers and support group leaders.
• To develop and maintain contact with sarcoma specialist healthcare professionals, including clinicians, specialist nurses and allied health professionals who have reviewed our information materials.

Other

• To support new work within the information and support team. 
• The role will require some travel to meetings and events throughout the UK and occasionally overseas.
• Attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
• Occasional weekend or evening work may also be required and time off in lieu will be given.
• The post holder will be working in a developing environment and will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.