Address
Form of work
SalaryPosition:Helpline Advisor
Location: West Sussex - can choose from one of our offices Crawley/Shoreham/Worthing/Horsham/Haywards Heath. Hybrid and home working is available
Closing date: 01 April 2024
Role details
Job title:
Helpline Advisor
Location:
West Sussex - can choose from one of our offices Crawley/Shoreham/Worthing/Horsham/Haywards Heath. Hybrid and home working is available
Salary:
c£23,000
Salary pro rata:
Yes
London allowance:
No
Hours per week:
37
Type of contract:
Permanent
Closing date for applications:
01/04/2024
Interview date:
05/04/2024
Link to job pack for application:
https://www.advicewestsussex.org.uk/helpline-advisor-s-2/
About the Role
The impact of cost of living is affecting many people who are turning to foodbanks for help. Our Helpline Advisors are there to provide advice and options whilst making sure they get the urgent help they need.
Advisors explore the reason behind the problem, research local support, check if there is any income they are missing out and arrange foodbank support. Advice is written up on our case management system and feed into local and national social policy work.
About you
You will need excellent IT and communication skills, attention to detail and able to research online resources. You will work well in a team but also independently, working to targets whilst giving an excellent customer service experience for our users. Whilst previous experience of working on a helpline will be helpful, training will be provided for the right person.
To apply please download and fill out the application form, then submit via 'Submit your application' button. You will need to upload the form into the 'Upload your documents' sections.
To apply please download and fill out the application form, then submit via 'Submit your application' button. You will need to upload the form into the 'Upload your documents' sections.
If you have any questions please email recruitment@westsussexcab.org.uk
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
