Hex Wildlife Hotel Receptionist

Since its opening in 2009, Yorkshire Wildlife Park has evolved to become the UK’s number 1 on-foot safari. We feature walkthrough exhibits that take the guest directly into the world of the animals. A dynamic centre for conservation and welfare, the park currently has around 475 animals across more than 60 different species. We aim to provide a quality, value for money experience that excites and inspires our guests.

The Yorkshire Hive, situated adjacent to the entrance of Yorkshire Wildlife Park, is our free-admission shopping, dining and entertainment destination. One of the key features of The Yorkshire Hive is the Hex Wildlife Hotel. The Hex Wildlife Hotel opened in April 2022 and consists of 74 rooms, with a further 27 due to open soon.

We’re currently looking for an enthusiastic Hex Hotel Receptionist to join our dynamic team at the Hex Hotel. The successful candidates will work as part of the team to deliver an exceptional guest experience.

Main Duties & Responsibilities:

• Greet all guests on arrival with a warm welcome.
• Undertake all front desk operations.
• Ensure all guest bills are accurate and settled in full.
• Proactively upsell room types and experiences according to the guest’s needs.
• Ensure that the reception area consistently remains clean and tidy.
• Promptly report any maintenance, health and safety or cleanliness issues to the appropriate individual.

Candidate:

• Flexible with a positive ‘can do’ attitude.
• Great communication & telephone skills.
• Ability to understand and anticipate guest needs.
• Able to remain calm under pressure in a busy environment.

Job Types: Full-time, Permanent

Salary: £8.80-£10.60 per hour

Expected hours: 37.5 per week

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free flu jabs
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Sick pay
• Store discount

Schedule:

• Day shift
• Night shift
• Weekend availability

Work Location: In person

Application deadline: 24/03/2024
Reference ID: EX572