Hire Desk Manager

Job title: Hire Desk Manager
Job location: Stevenage
Shifts: Days
Salary: £40,000 - £50,000
Hours per week: 40 hours per week.
Duration: Perm
Start date: Immediate
Client Summary:
With 8 depots across the UK, this client provide innovative plant and fleet asset management solutions across their wider group, providing maintenance and service options with more than 9,000 vehicles and over 25,000 owned or externally hired plant assets.
Position Summary:
As the Hire Desk Manager - You will assume day to day responsibilities of the National Rental Team that delivers all Plant, Fleet, Accommodation, Site Services and Tool requirements to the Business.
Roles can include:
* Liaise with all customers at contract management level to ensure that all their plant and fleet requirements are met.
* Develop solid working relationships with all contract based plant and fleet coordinators and approved orders.
* Manage and resolve any operational issues between site/contracts and the desk
* Handle internal hire and external hire solutions
* Review the levels of external hire and
* Establish opportunities for the supply of internal equipment.
* Forecast future work based on contract awards and work with the customer to mobilise
* Liaise with Supplier Account Managers to manage performance of all suppliers.
* Resolve all invoice queries and identify areas which can be improved to reduce the volume of queries.
* Asset management, ensure all assets are accounted for and in the correct status.
* Maintain the integrity of Insphire and key2 thus ensuring all reporting is live.
Person Profile/Experience:
* Strong Leadership and Management of the Rental team comprising of 25 personnel.
* Managing team performance including grievances / attendance / behaviour issues where required
* Relevant experience within a similar management position within either Plant, Fleet or a Contact Centre are desirable.
* Excellent communication and interpersonal skills, ability to relate to and work with colleagues, customers and suppliers.
* Proven IT Skills with experience of Microsoft Office and Hire Management Software. Knowledge of Insphire, key2 and Oracle desirable.
Benefits:
* Private Healthcare
* Annual Performance bonus (non contractual)
Contact Information: James Bell
Email: