Your new company
Our client are a leading supplier of single-use medical and surgical products with a reputation for delivering high quality products and excellence in customer service, helping healthcare professionals offer best practice solutions to their patients.
Your new role
Ensure the effective management of Home Delivery and NHS.net email inboxes Answer all customer calls taking full ownership Provide requested information to other departments Dealing with customer complaints Deal with order queries, price queries and invoice queries Liaise with the team to discuss department priorities and workload and support each other to provide the best possible service to the business Support the Sales Team and Customers with the onboarding of new services Support the sales team in Customer Calls for established accounts Ensure the legal compliance of our VAT prescription process Management of our patients and Synergy System including the full set up of new patients Ensure all patient/Trust information is kept up to date to ensure the payment of invoices What you'll need to succeed Previous experience in a process-driven and regulated environment Able to provide a consistent and professional level of communication to external customers and internal Vygon departments. Good working knowledge of M3 Process oriented and able to demonstrate experience of working in a regulated environment specifically within GDP guidelines. Knowledge of current C&SS procedures and processes across all customer sectors (Distributors, Direct hospitals, 3rd Parties, National Accounts). Working knowledge of Medical / Healthcare industry Working knowledge of products and customers What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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