Home Delivery Team Associate

Your new companyOur client are a leading supplier of single-use medical and surgical products with a reputation for delivering high quality products and excellence in customer service, helping healthcare professionals offer best practice solutions to their patients.Your new role

• Ensure the effective management of Home Delivery and NHS.net email inboxes
• Answer all customer calls taking full ownership
• Provide requested information to other departments
• Dealing with customer complaints
• Deal with order queries, price queries and invoice queries
• Liaise with the team to discuss department priorities and workload and support each other to provide the best possible service to the business
• Support the Sales Team and Customers with the onboarding of new services
• Support the sales team in Customer Calls for established accounts
• Ensure the legal compliance of our VAT prescription process
• Management of our patients and Synergy System including the full set up of new patients
• Ensure all patient/Trust information is kept up to date to ensure the payment of invoices

What you'll need to succeed

• Previous experience in a process-driven and regulated environment
• Able to provide a consistent and professional level of communication to external customers and internal Vygon departments.
• Good working knowledge of M3
• Process oriented and able to demonstrate experience of working in a regulated environment specifically within GDP guidelines.
• Knowledge of current C&SS procedures and processes across all customer sectors (Distributors, Direct hospitals, 3rd Parties, National Accounts).
• Working knowledge of Medical / Healthcare industry
• Working knowledge of products and customers

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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