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We care about delivering excellent services to our residents and as such we are looking for capable and ambitious individuals keen to help families and individuals facing homelessness.
To be successful , you will need to have knowledge of housing legislation, the local and national policy context, welfare reform and statutory instruments relating to homelessness and social inclusion, as well as some experience of partnership working. However, we appreciate that this may be a development opportunity for you, and we will welcome applications from those that do not meet all of the essential criteria but have the ability to develop any gaps in knowledge and experience sufficiently.
Our ideal candidate
We are looking for people who :
- Have good interpersonal skills
- Are emotionally mature and confident to work with people facing homelessness for various reasons.
- Have good and effective listening skills and are able to apply what they hear to the legal framework in which we work.
- Are organised and proactive in their work and can keep on top of changing priorities
- Are proficient with IT systems, ensuring that all client information is logged and updated accurately.
- Have the ability to think innovatively and creatively and apply effective housing options to prevent and relieve homelessness.
- Are able to engage and work collaboratively with families and individuals who require housing assistance
- Can maintain high levels of good customer care and empathy throughout while working with a diverse and vulnerable client group either face-to-face, on the phone or via email.
- Are self-motivated and engaged team players
Any other skills
We are also especially interested in your transferable skills in particular, your ability to assess information, problem solve and communicate effectively with applicants, colleagues, and agencies.
Posts available
We are recruiting to the following posts:
Homelessness Prevention & Solutions officer x 1 - full time permanent post
Homelessness Prevention & Solutions officer x 1- part time permanent post (3 days a week: Monday -Wednesday)
What you need to know about us
At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience.
In these roles you would typically work in hybrid way with 2/3 days in the office and 2/3 days working from home each week. Please let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We want you to thrive and feel empowered in your work!
In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops and other establishments. We also offer a generous holiday allowance of 40 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.
Indicative Recruitment Timeline:
Closing Date:23:59 Sunday 25th February 2024
Shortlisting Dates: W/C Monday 26th February 2024
Interview Dates: TBC – The interviews will be held in person
Useful Information:
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
The application process for this campaign will be anonymised.
We are proud to be a Disability Confident employer.
Important Information:
Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Richmond and Wandsworth Councils
