HOMELESSNESS PREVENTION & OPTIONS OFFICER - 2 POSTS

Hull City Council’s Housing Access Service is a multi-disciplinary function which provides comprehensive housing advice designed to prevent homelessness and rough sleeping, help customers find realistic and sustainable housing solutions which meet their needs from a range of options and allocate available council homes.
We are looking for someone with knowledge of the legislation relating to homelessness and social housing allocations, who wants to further their career in social housing, to join us as a Homelessness Prevention and Options Officer. Providing a professional, empathetic and high quality service to customers, you will investigate homelessness applications, determine and discharge the local authority’s statutory duties and provide a wide range of advice in respect of potential solutions to meet people’s needs, with a particular emphasis on preventing homelessness from occurring.
This is a hugely challenging but rewarding role in an exceptionally busy environment, with those contacting the service for homelessness assistance often being in urgent or crisis situations. You must be willing to own and resolve issues, using professional judgement to make decisions within the legislation whilst empowering customers to find suitable housing solutions at a time when affordable housing options are severely limited and demand far exceeds supply, and as a result their expectations often cannot be met.
For an informal discussion about this post please email Donna Tindall (Donna.tindall2@hullcc.gov.uk) who will arrange this.
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
https://www.workingforhullcitycouncil.org.uk/help-applying-interviews/apply-jobs

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