Homeownership Officer

Do you want to be part of a caring, forward thinking team who make a difference? Join us as our...
Homeownership Officer
At ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents and developing more homes within the community. As a small housing association with big goals, we employ just over 50 members of staff and look after over 1600 homes. We have an exciting opportunity to join our small, dedicated customer focused Neighbourhood Services team based in Croydon.
If you’re interested, please read the full Job Description/Role Profile and apply via www.ccha.biz to complete our application form.
As the main point of contact, providing a high quality, customer focused service to our leaseholders and shared owners on mixed tenure schemes including London Living Rent, Affordable Rent and Social Rent. As an organised professional who is self-motivated, knowledgeable, adaptable, and flexible in their approach, you will need to demonstrate:
Effectively communicate with a wide range of internal and external contacts including leaseholders, shared owners, residents and solicitors
A good understanding of variable service charge provisions and practices
Experience of managing a large and varied workload and meeting performance targets
Experience of working with shared owners and leaseholders
Ability to implement good Neighbourhood and estate management practices including health and safety compliance
Ability to read, interpret, apply and explain leases and title documents
Excellent communication and customer service standards and delivery
Accountability and taking ownership of your work areas
Excellent standard of numeracy, literacy and competent IT skills
Able to present information clearly, systematically, and accurately
Ability to use own initiative and apply sound judgement and make decisions
Essential requirements:
Driving license
Access to a vehicle and business use insurance
DBS check
ccha is an equal opportunities employer. If you need any assistance please contact hr@ccha.co.uk