HorseWorld Discovery Operations Coordinator

Introduction

Established in 1952, HorseWorld Trust is a registered charity based in Whitchurch, near Bristol, committed to rescuing, rehabilitating and re-homing horses, ponies and donkeys in need. Our Welfare department provides a home to all our new arrivals, including sick, neglected and traumatised horses and ponies. We have a team of trained staff committed to their care and rehabilitation and eventual re-homing. HorseWorld also runs a ground-breaking educational programme called Discovery which supports emotional growth and learning in young people through hands-on experience with our rescued horses, ponies and donkeys.

Strategic Mission

HorseWorld is a caring team and a safe environment for the rehabilitation and training of rescued horses who become vital to support young people in their personal learning journey, building confidence whilst creating life-changing opportunities and a positive future for both.

Job Title

Discovery Operations Coordinator

Job Purpose

To coordinate the smooth running and efficient delivery of the Discovery programme with a team of Facilitators liaising with schools and other referrers for Discovery sessions. Collating and analyzing data for internal and external stakeholders.

Salary

£25,200 per annum

Hours

Full time, 35 hours per week, Monday to Friday

Location

HorseWorld Trust Discovery, Keynes Farm, Staunton Lane, Whitchurch, Bristol, BS14 0QL

Responsible To

Head of Discovery

Role Overview

A highly organised dynamic caring person, working as an integral member of the team supporting the effective delivery of our Discovery Programme and with strong interpersonal skills for working and maintaining excellent relationships with our internal and external stakeholders. Able to work with own initiative and make decisions.

Key Tasks

Discovery Programme

· Support the smooth running and day to day delivery of the Discovery programme,

· With the HoD, and Senior Facilitators organise bookings, compiling appropriate paperwork, arrange TAC [Team Around a Child] meetings for the participants to attend Discovery.

· Coordinate Discovery funding, collating funding data and inputting into reports/submissions to funders. Attend funding meetings as required. Providing impact reports to internal and external stakeholders. Attending events as appropriate.

· Ensure sufficient information is available to promote the success of the Discovery programme.

· Supervise the recording and analysis of Discovery statistics, liaising with the fundraising team to share outcomes with our supporters.

· Supporting Facilitators where necessary with other providers of alternative learning provision and collating the relevant paperwork for next step outcomes

· Build relationships with key stakeholders and maintain an overview of Alternative Learning Provision commitments.

· Support the HoD to ensure routine external reporting requirements are met.

· Liaise and correspond positively with clients/referring organisations, interact positively with participants/volunteers or any other person whilst overseeing tasks. With facilitators, produce follow up reports for referring organisations, including reports for Education, Health, and Care Plans (EHCP)

· Have an understanding of Alternative Learning Provision for children and young people ensuring routine reporting is met.

· Report to the Head of Discovery for any decisions regarding external partners including all session tasks and involvement of young people.

· Support the administration of the EAS Diploma qualification.

Responsible for

· Liaise on departmental concerns supporting the Head of Department with solutions

· Working collaboratively having a solution focused approach with other departments in HorseWorld

· Support the Senior Facilitators to manage the day-to-day staffing of the Discovery programme delivery, including staff rotas, diary management, timesheets, cover, communications to team and team meetings, Discovery newsletter.

· Maintain Discovery protocols and procedures, updating when necessary.

Other duties to ensure the effective operation of HorseWorld

· Demonstrate behaviours consistent with the HorseWorld Code of Conduct, safeguarding & confidentiality.

· Respond and appropriately deal with email and telephone queries.

· Attend and contribute to meetings, training and development and PR activities as required.

· Take responsibility for clothing, footwear and PPE issued to you.

· Ensure that any hazards or problems are dealt with / reported to the Head of Discovery as appropriate.

· Present HorseWorld and HorseWorld Discovery in a way that is consistent with its work and philosophy.

· Assist with events and visitors to the yard e.g., behind the scenes tours / open day events etc.

· Additional duties as required, to include working with other departments, attending internal/external events, assisting with promotional activities.

· Adhere to all statutory H&S regulations, take responsibility for health and safety on site for yourself, direct reports, and those around you and ensuring any hazards or problems are reported to your line manager.

· Behave in a polite and acceptable manner to staff, clients, and members of the public.

· Work collaboratively with other departments in HorseWorld

· Perform any other duties consistent with the role and/or reasonably required.

Person Specification

Knowledge and Experience

Essential

· Background in the education sector

· Full understanding of Microsoft Office and Windows

· Knowledge of C&YP with SEMH, Autism, ACES, and or additional learning needs

Desirable

· Understanding of Alternative Learning Programmes especially Equine Assisted Learning

· Experience of equine care and knowledge of equine terminology

Personal Skills and Qualities

Essential

· Excellent communication skills

· Ability to engage with children, young people that may have social, emotional, and mental health (SEMH) challenges, may be neurodiverse and/or may have additional learning needs (SEND)

· Calm, sensitive and confident around horses and people with an empathetic mindset

· Positive and calm approach

· Flexible, adaptable, patient, good humour

· Reliable, dedicated, hardworking and determined

· Work within a team and on own initiative using a proactive common-sense approach and non-judgemental attitude

Desirable

· Previous experience of working for not-for-profit Charity

Qualifications and Other Requirements

Essential

· The successful candidate will be required to undergo an enhanced DBS

· A commitment to ongoing training and professional development

· Commitment to the charity and its vision to provide excellent care to equines in need and promoting emotional growth and learning in children, young people and adults

Desirable

· First Aider

· Up to date safeguarding training

· Demonstratable experience of GDPR

· Must be flexible with days/hours of work and willing to assist with occasional events which may involve working outside

If you wish to apply for this role please contact Liz Appleby, HR & Training Officer, on liz.appleby@horseworld.org.uk to request an application form. CVs not accepted.

The closing date for applications is 14th March 2024 with interviews being held on 21st March 2024.

Job Types: Full-time, Permanent

Salary: £25,200.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Special education: 1 year (required)
• Windows: 1 year (required)

Ability to Commute:

• Bristol (required)

Work Location: In person

Application deadline: 14/03/2024
Reference ID: HorseWorld Discovery Operations Coordinator