Hospital Discharge Coordinator

Hospital Discharge Coordinator

Corserv Care is a Cornwall Council owned company, dedicated to improving the quality, capacity and resilience of the care market in Cornwall. This devoted organisation brings together our services: STEPS (Short Term Enablement & Planning Services), Corserv Care & Support (Homecare/long term care), Lifeline & Assistive Living Services and Trefula House Nursing Home.

Your job as a Hospital Discharge Co-ordinator will be to manage direct partnerships with Health Colleagues, ensuring discharges are planned in a timely and safe fashion. This role represents primarily the STEPS service and as such needs to convey a high level of professionalism and reliability and is also pivotal to supporting our health partners in times of crisis and escalation when discharges need to be expediated. At times of escalation or extreme pressure there may be requirement for this role to provide peripatetic cover to support the Community teams as required.

Based within RCHT, acute hospital or at times, local community hospitals to ensure role contributes to effectively across the acute and community hospitals for early identification for people who would benefit for reablement and support the successful delivery of STEPS contractual KPI s and current contractual requirements for new Starts per week and supporting the offer of a TECH enabled care approach. The post holder will work closely with the Discharge Reablement co-ordinators, Community Care Supervisors and STEPs RN/Therapy Lead. In the community providing hands on support and supervision to both staff and customers and identifying and assessing that customers have the right level of care going forward.

About the Hospital Discharge Coordinator role:

As a rotational post, the role encompasses a variety of different elements which depending on operational needs and may be based in one or more of the options below:

In the hospital settings (acute or community hospitals) acting as key links to identify patients ready for discharge and supporting health colleagues to facilitate safe discharges home.

In a hub setting, planning and scheduling work for Support workers and processing and setting up new referrals ready for the community teams.

What you'll be doing

Key responsibilities for the Hospital Discharge Coordinator will include:

• Developing and nurturing strong partnership relationships with our Health partners.
• Participating in the daily flow hub discussions.
• Meeting Patients on the ward and discussing their needs, ensuring they are appropriate for either STEPS, Trefula House or Care & Support and that they understand the principles behind Reablement or long term home care.
• Planning safe discharges, collating relevant information and preparing good quality care plans to support Community colleagues with the processing of new referrals.
• Feedback to operational teams when identifying potential pressure points in the system are likely.
• Participate in Daily Operational meetings as required to support discharge planning.
• Plan and facilitate information and awareness sessions for Health Partners based at the acute hospital site.
• Daily report for accepted referrals to relevant the RN/Therapy Lead, Registered Manager reablement Manager or local Deputy Managers.

You will need:

The following qualifications and experience are essential:

• Minimum level 2/3 qualification in Health and Social Care or equivalent.
• Experience in providing direct care in a work setting.
• Supervisory / Line Management qualification and/or demonstrable experience of leading a team in frontline care including scheduling a programme of work.
• Awareness of developments within Health and Social Care, multi-agency care issues coupled with relevant health care training.
• Ability to undertake refreshed Common Induction Standards relevant to the role, if not already undertaken.
• CCS normal duties will involve the requirement to work shifts which will include early starts, late finishes, weekend and bank holiday working and it is a condition of employment that you exercise satisfactory level of flexibility in order to fulfil the objectives of the role.

Knowledge and Skills:

• Understands and applies the principles of the Data Protection Act, Freedom of Information Act, Equality Act, Human Rights Act Putting People First agenda, CQC essential standards and the Management common induction standards and codes of practice.
• Understands and applies person centred customer care policies and practices in all day-to-day activities.
• Understands and applies multi- agency safeguarding policies for vulnerable adults.
• Carries out effective performance management of staff and demonstrates understanding of policies related to capability, disciplinary matters and grievances. Ensures appropriate management of a dispersed team.
• Displays empathy and patience when dealing with customers. Has outline knowledge of tools and techniques for dealing with challenging behaviours and coaches others in their use.
• Detailed knowledge of tools and techniques for coaching and mentoring staff. Analyses staff performance and development needs. Develops appropriate activities and coaches/ mentors others in their use. Monitors own activities for effectiveness.
• Demonstrates good skills and abilities of electronic programming/rota systems plus experience of Microsoft Office packages.
• Proficient in understanding of multi-agency approaches to person centred care and can identify key professionals whose involvement would be of benefit to the outcomes for the service user.
• Demonstrates sufficient knowledge and understanding of Health and Safety policy and practice and can undertake work effectively and conduct risk assessments.
• Ability to work on own initiative and under pressure.

Full Valid driving licence. The duties of the role involve travel on a regular basis. It is a condition of employment that the role holder can exercise satisfactory travel mobility in order to fulfil the obligations of the role. For those journeys where an alternative form of transport is unavailable or impracticable the role holder will be required to provide a suitable vehicle.

Our offer to you:

Salary: £ 22,699 - 28,823 pro rata.

Working Hours: 15 hours a week Monday and Tuesday.

Contract Type: Permanent

Base: Lamorna House, Treliske Hospital. Based within RCHT, acute hospital or at times, local community hospitals. TR1 3LJ.

Working with us you will have an employee benefits package that includes:

Pension: A generous pension scheme with employer contribution.

Holiday: Starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays.

Access to Employee Discount Scheme, Blue Light card and Vectis card: All provide various discount on groceries, household bills, holidays and much more.

Access to dedicated Wellbeing support.

Opportunities: We offer opportunities to progress and develop a rewarding career. We aim to support our employees and help them find their dream role within Corserv Care.

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

To apply

It s really easy to apply for our roles simply email your CV

Closing date Midnight Sunday 18th February 2024.

Thank you for your interest in supporting our important work at the Corserv Care.