Hospitality Assistant

Job role: Hospitality Assistant

Location: Epsom

Salary: £13.15 per hour

Shift Pattern: Monday-Thursday, 32 hours

Houston & Hawkes are looking for an enthusiastic and motivated Hospitality Assistant to join our team, providing a first class service based at our client site in Epsom.

If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We'll give you a place to grow and a career to be proud of.

Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.

Hospitality Assistant Duties:

• Delivering excellent customer service
• Assist in the preparation of tables and to ensure all cutlery and glassware is polished
• Serve all food to the highest standard
• Prepare and serve all beverages in a timely manner and to the Houston & Hawkes standard
• Keep a record of all hospitality delivered and ensure it is all collected at the stated time
• Ensure hospitality rooms are left tidy
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Monitor and maintain hygiene and cleaning standards
• Handle customer complaints with professionalism and tact

Hospitality Assistant Requirements:

• Previous experience as Hospitality Assistant within contract catering, 5* hotel or fine dining brasserie
• Positive attitude, professionalism and respect for others
• Passionate, friendly, diligent and a great team player
• Excellent communication and customer service skills
• Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
• Diplomatic, with the ability to deal with confidential matters discreetly

Hospitality Assistant Additional Benefits:

• Free meals at work
• Contributary pension scheme
• Free access to the company Employee Assistant Programme
• Life assurance at two times salary
• Company events including all company Christmas party
• Recognition schemes and people awards
• Family friendly support
• Uniform provided
• The holiday allowance is 28 days pro rata including bank holidays
• Bicycle Parking Onsite

Who we are:

Houston & Hawkes - a young and dynamic independent caterer based in the South East. We believe in creating memorable experiences for our customers through our upbeat, creative and sustainable food offer. We operate coffee bars, staff restaurants and delis in conjunction with client's hospitality and events requirements. We are socially responsible, mad about Great British produce, and dedicated to our talented teams. We offer dedicated training for all our team members with clear career plans to assist in your future development.