Hospitality Assistant

Job Title:

Hospitality Assistant

Reporting To:

Operations Manager

Location:

No. 3, St. James's Street, London, SW1

Berry Bros. & Rudd is more than 325 years old, but we never stand still. As the world's best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.

The job in a nutshell

The Events & Experiences (E&E) department is responsible for selling, managing and operating a successful service delivery of all social, corporate, ticketed and wine education events that take place within the Berry Bros. & Rudd portfolio.

You will provide support to the Events Operations Team throughout peak office hours by ensuring rooms are set correctly, beverages (hot and cold) are available, our Exec offices have support on demand, glasses are set and cleared for internal staff tastings, ownership and stock management of kitchenettes, roof herb garden management, cloakroom and guestlist support for lunches, support waiting staff for lunches when needed, and cover reception lunches/breaks.

The role is available on a part-time, 3 day week basis (based on 8am-5pm, Tuesday to Thursday), with work rota-ed a week in advance.

Who you will work with

Internal: Brands, Cellars, Events & Experiences, Family Board, Fine Wine, London Shop, Marketing

External: BBR Customers

What you will do

Your focus will be to maintain a 5 hospitality standard throughout the event spaces and meeting rooms of Nos. 2/3/4 St. James's Street. You'll be on the front line, serving our clients and customers while they are at Berry Bros. & Rudd. You'll deliver attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

You will ensure all of our events are delivered to an exceptional standard:

• Deliver 5 customer service with a smile
• Responsible for the setup, delivery and clearing for all events with the rest of the Operations Team
• Support the E&E office and Operations Team by controlling the event spaces during the peak office times
• Welcome guests to our spaces, manage our cloakrooms

• Guide guests around the building as required
• Manage the roof herb garden and help to introduce new sustainability ideas
• Ensure that all working practices comply with Health and Safety legislation"

What you will bring to the role

Experience / Achievements

• Experience of working in a fast-paced event space
• Experience of working with high-net-worth and corporate customers
• Proven eye for detail
• Great punctuality
• Great attitude to go above and beyond for internal and external events

Your Skills, Knowledge and Behaviours

• Passion for hospitality, wine & spirits
• A strong team player, career and results oriented with the ability to be flexible with hours, days off, assignments and additional duties
• Understanding of what 'great' looks like
• Excellent interpersonal and communication skills, both written and verbal

We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.

Closing date: 17th January 2024

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.