Hospitality Manager

Have you got that fire in your belly, a powerful sense of ambition and the determination to succeed?

As our Hospitality Manager you will manage the delivery and co-ordination of event day and non-event days and Conferencing and Events at the stadium. Hosting up to 1200 covers on match days, over formal dinners, private boxes and lounges.

You will indirectly manage casual team of 100 members and 10 Supervisors/Match Day Managers.

• Co-ordinating matchday paperwork to ensure all Health and Safety and operations needs are completed
• Ensuring that all menus and paperwork is printed in line with brand guidelines
• Forward thinking and planning to deliver business efficiently and effectively
• Working with line manager to understand the business plan for each week
• Plan own time to work effectively as possible
• Build strong relationships with all stakeholders including, clients and guests
• Build rapport with operations, sales and culinary team
• Deliver and lead best in class guest experiences
• Ensure all team members are fully briefed on their roles whilst on shift.
• Minimise wastage and work to drive profitability
• Deliver all operations to the highest of standards
• Ensure the security and safety of all guests and team members
• Maintain the structure and equipment in the stadium through caring for the stadium and the club

Hospitality Manager

• £32,000 per annum 
• 5 out of 7 days per week 
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) 
• Aviva Digicare - Free annual healthcare check 
• Exclusive Benefits & Wellbeing site (Perks at Work) 
• Entertainment discounts - up to 55% off cinema tickets 
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) 
• Travel discounts - Discounts with holiday companies such as TUI and Expedia 
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards 
• Meals on duty 
• Vodaphone discounts 
• Pension scheme and Life Assurance 
• Employee Assistance Programme 
• 23 days + BH's and additional day off for your birthday 
• 2 days additional leave, following return from Maternity leave during first year back 
• Competitive and supportive family benefits 
• Day off for babies 1st birthday 
• Holiday purchase scheme 
• On-going training & development and career pathways 
• Professional subscriptions paid 
• Financial wellbeing programme and preferred rates on salary finance products 

You will be working at Swansea City Football Club both on match days and non match days. Swansea.com Stadium is home to both Swansea City Football Club and Ospreys Rugby Club.

Working in true partnership with our client, we will deliver a business that is guest focused, sustainable, exciting, innovative, and profitable. You will be integral to this vision and will be passionate about creating something special.

Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. 

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.  

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.  

Focussed on doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.  

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

Here is what you need to bring to the role:

• A communicative nature and strong work ethic
• Experience of planning and delivering world class hospitality
• Previous management experience within the hospitality sector
• A keen eye for detail, strict organisation and an appetite for victory

If you re looking for a challenging yet rewarding opportunity, where you have the freedom to be creative, innovative and really own your role, we want to hear from you.

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. 

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. 

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness. 

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.