Hospitality / Store Manager

Retail / Hospitality Manager

Our client is a modern and stylish café set in a beautiful rural location and are now looking for a General / Store Manager to drive the business success and upcoming growth period. We are looking for a service-focused and hands-on leader with strong people and operational skills. Coming from a fast-paced hospitality management environment you will have the ability to drive the day-to-day operations of the business whilst motivating an already vibrant team.

The café is a beautiful place to work, surrounded by like-minded staff and customers. We are looking for someone who can remain calm and thrive in a busy environment and direct staff effectively to make sure all our customers are happy and looked after during their time with us.

What's in it for you:

• Competitive salary of up to £30k (DOE)
• Free meals on shifts
• Generous discounts
• Regular discretionary staff incentives
• Staff uniform
• Excellent training and a fun working environment
• 100% of gratuity distributed to the restaurant team (approx £50 per week for GM)
• Free onsite parking

The role:

We are looking for a driven and enthusiastic individual to join our team. You will manage the day-to-day running of the restaurant, including events and private bookings. You will lead the team from the front. You will deliver excellent customer service, perform paperwork duties, including H&S, and help promote the restaurant, retail sales and events to exceed targets. You will create a fun working environment while upholding brand standards. You will be passionate about quality produce.

Responsibilities:

• To meet and exceed performance targets
• Analysing sales figures and forecasting future sales volumes to maximise profits
• Managing stock levels and making key decisions about stock control to remain within the budgets set
• Place orders with relevant suppliers in line with store budget
• Ensuring all reporting duties are completed correctly and in time including cash sheets, payroll, compliance checks & stocktaking
• Manage and ensure all food hygiene and health and safety regulations and company policies are followed
• Making sure all kitchen procedures are adhered to
• Resolving and acting on security and maintenance issues
• Maintaining a high standard of cleanliness throughout; including kitchen, bar, storage and customer areas
• Ensuring standards for quality & customer service are met including dealing with and responding to customer complaints and comments and understanding the complaint procedure
• Cash handling and ensuring banking procedures are followed
• Use EPOS system in line with procedure
• Liaising with Directors and local businesses regarding marketing and business development, to promote the organisation, as well as organise special promotions, displays and events
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Create a fun and professional working environment
• Managing and motivating a team to increase sales and ensure efficiency
• Responsible for recruitment and providing or organising training and development
• Conducting performance reviews
• Ensure HR policies and procedures are implemented and adhered to
• Create and manage staff rotas within the budgets set
• Support the Creative Director to ensure all private events and public events run successfully

Essential Skills and Experience:

• Minimum of 2 years leadership experience from within a service-driven hospitality environment.
• A passion for quality produce
• A passion and energy for people skills and personal development
• Must be very friendly and professional in approach.

If this could be you and you are interested in finding out more please send over your CV as soon as possible....
*Due expected large volume of applicants, unfortunately we will be unable to respond to everyone*