Hotel Front Office / Reservations Agent

The Windermere, London is a boutique hotel in Pimlico (SW1).

We are currently seeking a warm and inviting Front Office / Reservations agent to join our friendly team.

The role is interesting and varied, and includes reservations, which is done in tandem at our Front Office.

Working Hours: average 37.5 hours per week (Mon-Sun).

Monthly rota. Afternoon shifts (e.g. 2:30pm - 10pm).

Opportunity for extra hours.

Responsibilities:

• Check-ins / Check-outs
• Reservations
• Taking Payments
• Answering emails and phones
• Responding to customer needs in a timely manner
• Consistently offering friendly service
• Maintaining accurate records and lists (e.g. housekeeping, rooming, payments)

Your experience and skills:

• Previous experience in hotel reception, reservations, Front Office, or similar role/environment is necessary.
• Excellent communication and organisational skills
• Good interpersonal and problem solving skills
• Guest focused personality
• Fluency in English (additional languages are a plus)
• Training will be provided on site. You must have the right to work (full time & without restriction) and live in the UK.
• Please only apply if you are currently in the UK, and available for interview.
• Applicants must apply through this site only. Please attach CV.
• Immediate start.

Job Type: Full-time

Pay: £28,750.00-£29,250.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person