Address
Form of workThe Brand - Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world’s travelers. With more than 584 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors. The most recognized name in the industry, Hilton remains synonymous with the word “hotel”. From inaugural balls and Hollywood award galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. As the flagship brand of Hilton, Hilton Hotels & Resorts continues to set the standard for hospitality, providing new product innovations and services to meet guests’ evolving needs.
The Role
This exciting Hotel Manager position will be responsible for managing the hotel, Operations Leadership team, and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.
This is your chance to join the newly repositioned Hilton London Metropole, boasting 1,100 rooms making it the largest Hilton outside of the US, as well as being awarded World Traveller Award’s Europe's Leading Conference & Events Hotel.
We are recruiting now for a passionate & experienced Hotel Manager to join our Team!
You will be responsible for developing, driving and delivering the hotel’s operational excellence. The ideal candidate will have proven experience in leading a very large, complex operation with a team of highly skilled managers and directors while maintaining excellent profits and high levels of guest satisfaction.
You must be able to demonstrate a high degree of resilience in the face of multiple challenges and complex regulatory environments while delivering outstanding profitability. Overseas experience is preferred in leading this international business. What will you be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage and lead the hotel operation
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel and Hilton
• Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Operations team to ensure career progression and effective succession planning within Hilton
• Deputize in the absence of the General Manager
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved
What are we looking for?
The ideal candidate will possess strong leadership skills with a focus on hotel operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a Hotel Manager or Director of Operations.
A Hotel Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• An established operations leader with experience in 300- 500+ room properties
• Deep understanding of operational environment, ideally F&D / C&E
• Deliver innovative commercial opportunities with experience in increasing profitability
• Meticulous attention will be crucial.
• Strong operational knowledge from a people/leadership perspective - the HM needs to be "present" and lead from the front
• Exceptional people leadership and retention of talent - bring a team together on a journey and instilling the Hilton culture and values.
• Ability to show empathy, resilience, judgement and leadership
• Passion for networking, being highly visible
• Experience of delivering exceptional guest exp and driving SALT scores
• Strong communication abilities
• Strong ability to collaborate and foster networks and relationships, with owners, contractors and corporates – must be highly visible.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
• English and another language mandatory
• Please note, a local package will be provided
• Degree or diploma in Hotel Management or equivalent
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
