Hotel Operations Apprentice

COME AND JOIN US . . .

We are seekingdedicated and ambitiousHotel Operations Apprentices.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently named winner of the ‘Art of Hospitality’ award 2023, as well as no.32 in the new global ranking of The World’s 50 Best Hotels, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• The Hotel Operations Apprenticeship is a unique and immersive 18 month, hands-on programme that leads to a Hospitality Level 5 qualification accredited by the Scottish Qualifications Authority and a permanent position on successful completion of the apprenticeship.
• Fully immersed in operations from day one, you’ll be learning on the job, building your talents and developing your experience. Under the caring mentorship of a dedicated Development Partner, you’ll be fully supported throughout the programme and provided with unlimited opportunity for fun, adventures and making happy memories and life-long friendships as you go!
• With automatic enrollment into our Gleneagles Academy, you’ll also have access to some of the best learning and development opportunities in the field of luxury hospitality. From supplier visits and master-classes to training workshops and opportunities with key industry brands and organisations, your development journey in our Glorious Playground will be unrivaled.
• You will graduate from your Hotel Operations Apprenticeship with the skills and experience to forge a successful career and the confidence to make your mark in the world of luxury hotels.

• Create a unique and personalised portfolio of work-based learning leading towards a qualification Hospitality Level 5, progressing to a level 6 qualification in Customer Service if desired
• You will experience 3 x 6 month rotations around a choice of operational areas of our hotel where you will learn everything there is to know about developing a career in luxury hotels such as:
• Welcome our guests and learn the craft of luxury guest relations as part of our Front of House team
• Deliver a Fine Dining experience that’s second to none in our renowned Strathearn Restaurant
• Help make celebrated moment ever more special and memorable as part of our Private Dining team
• Learn how to create a laid-back experience in our Casual Dining restaurants
• Become a cocktail connoisseur as a member of our Bars Lounge team
• Make our guests’ stay extra warm and comfortable as part of our housekeeping team
• Experience the passion and camaraderie of the kitchen as you join our Culinary team
• Provide relaxing and nurturing experiences that elevate our guests’ wellbeing as part of our Leisure team
• Strive to be able to answer all of our guests enquiries as part of our Playground Planning team
• Complete a structured training programme designed specifically to help you excel as you move through your rotations

The kind of person we're looking for:

• You are ambitious for your future, have the determination to succeed, and have a desire to take your first steps into a career in hospitality with a luxury brand
• You are committed to completing the work-based learning to achieve a formal qualification
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• Your attitude and approach are always fresh. No matter how many times an issue has been presented to you, to your guest it’s the first time
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with excellent communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – available upon completion of 12 months service
• Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

• About gratuities service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2024, our full-time employees can expect to receive around £4,000 in addition to their annual salary

If you are our next Hotel Operations Apprentice, please forward your most recent CV to us today!

INDMP