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JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A RECEPTIONIST AT THE CROWN HOTEL
What you'll be doing...
You will not only be the person the guest relies upon to handle their transactions but you will also create the warm atmosphere that makes them feel at home. You can expect your working day to include the following:
- Efficient and friendly welcome departure
- Offer guest services such as wake up calls, a table in the restaurant and assistance with luggage
- Ensure all cash handling accounting procedures are followed
- Handle all guest queries complaints
- Answer the switchboard
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Hotel Receptionist, you will need the following qualities and skills.:
- Experience of a front facing customer service role
- Strong communication skills
- Confident, friendly approachable
- Attention to detail
- Organised calm
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
#LifeatRBH
With a history dating back over 300 years, alongside an enviable location just moments from many of Harrogate’s most popular sites, The Crown Hotel combines beautiful surroundings with a storied past and luxurious facilities. This is an ideal location for business and leisure trips.
The Crown boasts individually styled accommodation across its 115 guestrooms, with breakfast and dinner being served in Churchills Restaurant. Alongside this, there is Five Shillings Brasserie which offers informal dining.
The Crown is also an ideal location for a variety of conferences, functions and seminars, with capacities ranging across its 7 conference rooms.
Our culture at the Crown is based on the belief that if we look after our employees they will look after the customers and one of the ways we demonstrate this is through our health well- being programme. Keeping our employees informed is another key driver for us and making sure we work as a Team.
Our Employees describe working at The Crown as feeling valued, opportunities to progress, approachable, structured, supported, flexible and always varied.
