Hotel Receptionist (Full Time)

As Hotel Receptionist, you will need to befriendly, sales-driven and confident. You will take pride in your work and willensure that each of our guests has the best experience possible.

This is a Full time position (39 hours perweek) and will be located at The Berkeley Square Hotel.

Key information for the Hotel Receptionist position:

Salary: £23,500 per annum plus uncapped bonuses (on averagearound £80-£100 extra per month, however the uncapped nature of the bonus meansthat our top performers can expect to take home even more than this)

Hours: 39 hours per week worked to a rota that will include evening and weekend work (youwill have between 1 weekend in 3 off)

Shift times: 5 shifts per week, comprising a combination of earlyshifts (approx. 7am - 3pm) and late shifts (approx. 2pm - 10pm)

Overtime: Agreed overtimeis paid at a rate of £12 per hour. Non-agreed overtime is not paid, but may betaken as time in lieu with the agreement of your manager. There is also the option to cover Night Receptionist overnight work on occasion - this would be paid at a rate of £15 per hour - this is not a requirement for this role and you will have freedom to accept these shifts or not as you would like.

Quarter is an established, independentcommunity of hospitality businesses that has been satisfying customers andguests for over 60 years! Whilst you will be working hard, you will also beworking within a friendly and welcoming team. There is a lot for ourreceptionists to learn, but a lot to gain from the role as well!

Company perks:

• Uncapped bonus scheme - on average you can expect to take home around £80-£100 per month in bonuses, but our top performers achieve even higher than this!
• 20%-50% company discounts in our restaurants and friends and family discounts in our hotels
• Free meals from The Square Club, our restaurant, on shift
• Uniform provided
• Great development and fantastic opportunities for progression - you will be considered for Head Receptionist after 3 months and will have a pay review after 6 months
  

About our ideal part time Hotel Receptionist:

You are friendly, confident and passionateabout providing fantastic customer service to our guests. Youll be a teamplayer willing and able to help out where needed and support your colleagues.You are motivated by meeting targets and are sales driven. Youll also enjoythe more administrative side of the role and will have fantastic attention todetail and the ability to anticipate what guests need!

What youll be doing as Hotel Receptionist:

Reporting to the Hotel Assistant Manager, youwill be involved in:

• Delivering excellent customer service for our guests no day is the same!
• Making room sales and meeting sales targets
• Checking guests in and out taking payments and processing correctly
• Handling guest enquiries and helping our guests have the best stay possible
• Admin duties

This is not a role that can be workedremotely, so successful applicants need to be able to work within the chosenhotel.

The application process:

To apply for the role, please send your CVand covering letter (ideally as PDF documents) via the apply now link. The closingdate for applications is Friday 26th April 2024.

Shortlisted applicants will be contacted byemail first to confirm a time for a first round telephone interview. Theinterview process will involve a first round telephone interview with a memberof the HR team and short-listed candidates will then be invited for a finalround interview.

We reserve the right to close this rolebefore the given deadline in the event a suitable candidate is found.