AddressWe are recruiting for NightGuest service assistant to join the team and our ever-growing brand. As NightGuest service assistant, you will oversee the night-hour supervision of the Front Office Night Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. The NightGuest service assistant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Job Description and What will I be doing?
A NightGuest service assistant is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability
As a NightGuest service assistant, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
· Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
· Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
· Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
· Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
· Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
· Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
· Receive, input, retrieve and relay messages to guests
· Co-ordinate with the night manager and supervisor to ensure the night audit is completed.
· Ensure all fire procedures are followed in the case of an evert.
· Ensure the building is secure and follow all security procedures like floor walks, security checks, plant room checks etc.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
· Hospitality - We're passionate about delivering exceptional guest experiences.
· Integrity - We do the right thing, all the time.
· Leadership - We're leaders in our industry and in our communities.
· Teamwork - We're team players in everything we do.
· Ownership - We're the owners of our actions and decisions.
· Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
· Quality
· Productivity
· Dependability
· Customer Focus
· Adaptability
What will it be like to work for Hampton by Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We encourage development, growth and offer benefits such as:
· Pay reviews linked with personalised development plans
· 28 days paid holiday (including public/bank holidays) pro rata
· Hilton International Travel Programme
· Service Anniversary Benefit programme
· Hilton Worldwide University online training opportunities
· Professional learning and development opportunities
· Contributory pension scheme
· Childcare voucher scheme
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. Only successful applicants for the interview stage will be contacted.
Job Type: Part-time
Salary: £12.15 per hour
Expected hours: No more than 20 per week
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Free or subsidised travel
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
- Tips
Work Location: In person
