Hotel Receptionist P/T

VACANCY

We are looking for an outgoing, smartly presented and outgoing receptionist to join our experienced team at Piersland House in Troon

We are a busy 37-bedroom Country House Hotel, renowned for our customer service and Food and beverage.

CONTRACT AND REWARD

The role carries a permanent contract of either 2 candidates of 16 hours per week or 1 candidate of 32 hours a week, working any 2 or 4 days from 7. Shift times vary between early and late, typically being 7am-3pm and 3pm-11pm. (Weekday and weekend)

This is an hourly paid position, paid monthly, salary depending on experience

Perks include:

• 25% off dining Piersland House
• Accredited, certified training given on employment in: Food Hygiene level 2, Health & Safety, Alcohol Responsibility.
• Uniform

Piersland House is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.

ROLE RESPONSIBILITIES

As the fist point of contact, Receptionists must have a genuine warmth and a passion for delivering authentic hospitality.

Job responsibilities include:

• To carry out Reception duties including welcoming guests to Piersland House, checking in guests, carrying out ad hoc requests, handle all incoming phone calls, making bedroom and table reservations, checking out guests, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems., ideally OPERA
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

*APPLICANT REQUIREMENTS

As well as having a desire to learn and an enthusiasm for the role.

The successful applicant will have/be:

• Experience preferred, but full training will be provided for the right candidate
• Have an outgoing personality and be a real team player
• Be flexible in working shift patterns required
• Fully computer literate

APPLY

To apply, please email us your up-to-date C.V. For more information on our luxury hotel, please visit our:

–Instagram @pierslandhouse

–Trip Advisor

–Facebook page

Job Type: Part-time

Expected hours: 16 – 32 per week

Schedule:

• 8 hour shift

Supplemental pay types:

• Performance bonus

Work Location: In person