Housekeeper

Benefits:
•1 night free stay at one of the YMCA Hotels
•60% discount on childcare fees for children up to 3 years of age
•20% discount on childcare for children over 3 for non-funded hours
•Free and discounted places for children attending Day Camps
•28 Days Holiday plus Bank Holidays per year for full-time staff
•Staff Pension
•Free parking
•Free Gym membership – George Williams Centre, Bridgwater or The Beach Hotel Minehead
•Health Insurance for those staff working over 16 hours per week
•Charity Worker’s Discount at certain high street stores
•Training budget
•Monthly raffle
•Mental Health Support
•Access to Occupational Health Assessment
•Discount at our Wedding Venue, Barley Wood
Purpose:
The post holder will ensure that high standards of cleanliness and tidiness are achieved within the Barley Wood Social Enterprise area of operation, including accommodation provision.
Responsible for:
Housekeeping standards for Barley Wood Social Enterprise area of operation and the management of related stock levels.
Delivering a deep cleaning schedule for the Barley Wood site.
Training and supporting the development of Hospitality Apprentices alongside the Barley Wood Venue Manager.
Contribute to guest comfort and ensure daily cleaning and tidying of all hospitality areas.
To provide a polite and courteous service to all visitors to Barley Wood.
Main responsibilities:
Customer Focus:
•To work consistently to deliver a superior standard of Housekeeping to customers who use and reside at the Venue, ensuring that all guests’ accommodation, event rooms and communal spaces are presented to the highest possible standard of cleanliness and tidiness in a timely fashion in line with booking requirements.
•To work with the Barley Wood Venue Manager to respond to customer feedback, to continually improve standards.
•To identify and report maintenance required in your areas of responsibility.
•To plan and deliver an on-going schedule of deep cleans.
•To control and monitor cleaning supplies and linen stocks to ensure sufficient stock levels are maintained to fulfil on-going hospitality requirements.
•To ensure the approach of the department is focused on high standards of customer service, to maximise the appeal of the facilities to all potential customers.
Controlling the Environment:
•To ensure the department operates effectively and consistently, ensuring company standards are met and delivered consistently with attention to detail.
•To ensure safe storage, use and monitoring of all cleaning supplies in line with COSHH regulations.
•To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as detailed in the QMH Fire Safety Management System.
•To strictly comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing and Equalities practice.
Health and Safety:
•In carrying out this role you have a duty (under Health and Safety legislation) to take reasonable care for the health and safety of yourself and that of others. This implies taking positive steps to understand the hazards in the workplace, to comply with safety rules and procedures and to ensure that nothing you do, or fail to do, puts yourself or others at risk. This includes managing a safe and secure environment for people who use our services.
•This duty includes checking that any person entering YMCA Dulverton Group property has a right to do so and their visit is recorded in accordance with YMCA Dulverton Group procedures.