AddressCleaning of Resort
- Clean and maintain all main resort areas including bar, events hall, washrooms and reception building to high standard.
- To maintain good time keeping, ensuring you are organised and prepared to start each shift.
- To make recommendations where appropriate in the provision of improved customer service.
- Collect arrival and departure list from lodge administrator on a daily basis, prioritising the lodge cleaning for the day.
- Check daily which lodges are coming in/ leaving and edit cleaning plan accordingly.
- Create individual laundry bags for lodges full of all bedding and towels needed for each one.
- Highlight any issues in the laundry stock e.g. rejects to head housekeeper.
- Ensure all heating is turned down to set level after lodge is vacated.
- To ensure all lodges are cleaned to a high standard for all guests.
- To make sure all equipment used is in sound working order.
- To ensure all Z beds and cots are in good working order and are fully made up in lodges as requested.
- To maintain sufficient stock of all guest supplies in each lodge e.g. toilet roll, hand wash.
- To check inventory in lodges making the lodge office aware of any shortages.
- To make certain that all windows and front door is locked immediately after vacating lodges.
- To put on basic lighting and heating for all lodge arrivals.
- To hand all lost property in to the lodge office in sufficient time to ensure it gets returned promptly.
- To make sure all lodges that are in for 7 or more nights are serviced on or before the 7th night.
Managing Relationships
- Develop and maintain relationships with all departments within the company to ensure there is a good flow of communication and understanding of customer expectations to ensure that service meets expectations.
- Establish and maintain good customer relationships at all levels.
- Act as an ambassador for the company at all times.
- Fully understand the many facets of the business and structure in order to value different requirements and act with diplomacy to achieve the best possible outcome.
- To deal with cleaning complaints in a prompt and professional manner.
- To be flexible in your approach so that you can help out with other duties when needed.
Health and Safety
- Report any maintenance issues, for example faults and damages to Lodge office to ensure work is completed promptly.
- Advise on safety aspects in the use of equipment and systems of work.
- To ensure any hazardous cleaning materials are stored and used safely.
