Address
Form of work
SalaryJOIN OUR FAMILY
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists® aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.
MGallery – Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A HOUSEKEEPING SUPERVISOR AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too by the memorable visual impact of our rooms and public areas. Our Housekeeping Heartists® maintain our 5* atmosphere with care and precision for the finer details and our Housekeeping Supervisors check and ensire these wow factors are delivered to our guests. They take pride in adding personalised touches, checking the finer details and providing a luxury inner sanctuary for our guests. This role is contracted to 22.5 hours per week but can flex up to 40 hours per week.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
- A positive can do attitude and the passion to stand out and be proud of our hotel team standards.
- The skill to welcome our guests through finer details and also in person! Providing care and warmth in every guest connection.
- Excellent presentation skills with attention to detail in every room check and public area check.
- The ability to support our Heartist® Housekeepers, pitching in if required along with training and developing our team.
Other duties include;
- Ensure service standards and service times are maintained by offering a prompt and efficient service. Create a timeless memory with your exceptional presentation skills and finishing touches.
- To be fully aware of arrivals, departures and special requests.
- To be aware of time and the ability to prioritise and delegate.
- To assist in stock taking, orders and processing deliveries.
- To work positively and collaboratively with all departments and Heartists®.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists® program is the benefits programme dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love?
You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH
