Housing Advice And Welfare Team Leader

Our client, based in the West Midlands, is currently searching for a Housing Advice and Welfare Team Leader to join their passionate team on a temporary basis. They seek to provide a high quality, customer-focused service to people who are homeless, or at risk of becoming homeless - empowering them to make well-informed decisions regarding their housing options.

This is a six-month temporary contract initially, working 37.00 hours per week. The hourly rate is £26.50 via an Umbrella Company – which is negotiable. This position also offers around 2 days per week working from home.

Duties will include (but are not limited to):

• Providing specialist advice internally and externally (whilst using good judgement to avoid risk, make decisions and resolve complex issues in the interests of the organisation and its people)

• Managing a team of Homeless Triage Officers, Housing Customer Services Officers, and a Housing Apprentice

• Assisting in the development, implementation and review of new policies

• Leading on project working – including fundraising and procurement

• Monitoring team performance and caseloads and setting KPIs

• Conducting audits, appraisals and one-to-one sessions in order to improve the service

• Demonstrating a strong customer focus when developing both internal and external partnerships

Experience required:

• Successfully managing projects and contracts

• Managing staff and providing guidance and supervision

• Providing effective service to individuals experiencing homelessness

Skills, knowledge and expertise required:

• Up-to-date knowledge on relevant Housing and Homeless Legislation (Housing Act 2004 and Homelessness Act 2002)

• Strong communication and interpersonal skills

Working hours:

• 37.00 hours per week

• Monday – Friday

• 9:00 am – 5:00 pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.