Housing Adviser - Req24402

2 x Permanent roles

1 x Temporary - 30hrs p/w until 31/03/2025 

Leeds Housing Options Service is a busy front-line service which offers housing advice to people who are homeless, threatened with homelessness or in some other form of housing need.

This includes providing a face to face and telephone advice service, with an emphasis on preventing homelessness and supporting sustainable housing solutions, A primary aim of a Housing Adviser is to help people sustain their accommodation or secure an alternative form of suitable accommodation.

We are looking for candidates who have:

• Interest in working with and supporting people
• Ability to identify support needs
• Excellent communication skills
• Ability to work in a team environment
• Are able to use a range of IT programmes

If you have the above skills and experience, then we would like to hear from you. 

For an information /discussion about the positions please contact Ewa Goral 0113 378 9510 or Gabrielle Delahunty 0113 378 1191

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period. 

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK  - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Job purpose

The post holder will contribute to delivering a housing options service framed around the three core service functions of housing advice provision, assessment of housing need and duty and securing suitable temporary and longer term housing options.  

The post holder will also contribute to delivering key homeless preventions initiatives such as mortgage and tenancy advice, helping people secure private rented housing options and making referrals to initiatives such as Sanctuary and youth mediation.   
Responsibilities

Deliver a face to face housing options service, in accordance with Part VII of the 1996 Housing Act (as amended) to people who are homeless, threatened with homelessness or in some of housing need, at a variety of locations including the Leeds Housing Options Service at Great George Street

Deliver a telephone based, or using other mediums such as email, housing options service

Take responsibility for caseload of homeless and housing need cases

Carry out homeless and other additional need assessments in accordance with Part VI and Part VII of the 1996 Housing Act (as amended)

Write homeless decision letters in accordance with the legal framework

Liaise with supported housing and other temporary accommodation providers to secure suitable temporary accommodation for people owed such a housing duty

Help people to secure private rented options through the Private Sector Lettings scheme and through other routes such as requesting a Homeless Prevention Fund payment

Help people to access mediation services as required
Help young people to access youth mediation services as required

Help people to access Sanctuary scheme funding as required

Help deliver a mortgage and tenancy advice service as required

Prepare Homeless Prevention Fund applications as required

Assist service managers in the quality assurance of service delivery by providing case work information held in case files or IT systems, decision letters and financial payments

Help develop partnering arrangements between the Leeds Housing Options Service and other public, private and third sector organisations

Work flexibly to help deliver an effective Housing Options Service

Attend meetings and forums as required relating to the delivery of the Housing Options Service

Undertake any other duties as required commensurate with the responsibilities and grade of the post

Flexible and adaptable to change to assist other services as required commensurate to grade.

Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.

Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.

Work collaboratively with colleagues, knowing when to seek help and advice.

Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.

Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Skills required

Able to work flexibly across different work locations and areas as appropriate. 

Demonstrate evidence of problem solving, analytical and social skills required to provide a housing options service to vulnerable people

Demonstrate excellent communication skills both verbally and in writing

Ability to use a range of ICT applications including Word and email and to be able to word process reports

Ability to extract and analyse information sourced from different ICT systems

Ability to work as part of a team

Ability to work in partnership with a range of public, private and third sector organisations

Ability to identify support needs

Ability to identify safeguarding concerns and escalate them appropriately

Ability to deal with people who are displaying challenging behaviour

Knowledge required

Awareness of housing options law and policy

Awareness of the needs of homeless people and others in housing need

Awareness of services in Leeds for homeless people and others in housing need

Knowledge and understanding of Equal Opportunities law and policy

Awareness of safeguarding policy and practice

Experience required

Experience of working with homeless and other people in housing need

Experience of working in a multi-agency partnership environment
Experience of working in a busy team environment

Behavioural and other Characteristics required

Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.

Able to understand and observe Leeds City Council equality and diversity policies.

Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.

Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.

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