Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

About the Role

The Housing Assistant role provides office-based administration for housing management functions within the East of Scotland Area. Duties complement activities of the Housing Officer and other staff, giving a holistic service to customers and other clients. As this is a permanentpost you’ll be working with us 35 hours per week on a permanent basis.

Main Responsibilities

At the heart of our team you will be handling a range of administrative activities to ensure smooth continuation of service by:

• Receiving calls and handling correspondence from customers and applicants.
• Confidently giving advice on rents, service charges, estate management issues, arrears/credits management, housing benefit, and any other relevant matters.
• Ensuring the appropriate Local Authority Housing Benefit/Council Tax departments are informed of tenancy starts/terminations and of any changes to tenancies when they occur.
• Administer and monitor customers’ rent, service charge, heating charge, recharges and contents insurance accounts on a regular basis, including the administration of direct debits and standing orders.
• Liaise with Sheltered Housing Managers/Development Managers and Housing Officers on above issues, referring these to the Housing Manager when required.
• Administer development waiting lists, allocations, nominations, terminations, assignations, mutual exchanges and re-let procedures in conjunction with Area Office staff and staff from other departments.
• Ownership and responsibility for any service-related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times.
• To maintain manual/computerised records of developments and customers.
• Collate information for quarterly reports for the Board on relets, voids, arrears, credits, etc as requested.
• To be responsible for all administrative procedures and general enquiries relating to sales and resales in shared equity, shared ownership and owner occupied developments.

About You

To join us, you need to have a genuine passion for helping people.

• Experience in an office based procedural based role or equivalent.
• Excellent interpersonal skills and an ability to communicate effectively at all levels of the organisation (written and spoken).
• Proficient user of MS Word processing.
• Basic computer skills, including experience of using MS Windows, word-processing, and email.
• Demonstrable ability to learn bespoke computer data base systems / database.
• Demonstrable ability to work on own initiative with minimum supervision.
• Ability to work from home in a professional manner as and when reasonably required.
• Ability to work from the office as and when reasonably required.

What We Offer

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary & Pension options
• Flexi-working
• Access to our Hanover Perks platform with 24/7 GP access. high street and fuel card discounts
• Employee Health and Wellbeing Support Service
• Cycle to work scheme
• Tech scheme
• Family friendly policies

Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738

Contact information

To find out about working with Hanover, contact us on 0800 111 4646 or email at recruit@hanover.scot