Housing Assistant

Role - Housing Assistant
Rate of pay - £12.81 per hour
Hours - Mon-Fri, 36 hours per week
Duration - Temporary ongoing
Immediate start
Locations -
Westerhailes (South West) x 2
Craigmillar (North East) x 1
West Pilton (North West) x 1
Successful applicants will provide admin support to a busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence.
Duties to include:

• Revenue collection
• Contacting clients who are in accommodation to get housing benefits applications completed
• Gather proof of income required for housing benefit applications
• Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online.
• Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines.
• Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services.
• Using appropriate systems to process service requests or updates for wider services.
• General admin duties

Successful applicants must:

• Have knowledge of IT systems such as outlook, word, excel
• Have excellent customer service skills
• Be able to deal with members of the public in difficult situations
• Have knowledge of Microsoft applications
• Have excellent time keeping skills
• Be honest, trustworthy and punctual
• Have good problem solving skills

A basic disclosure will be required for this role at a cost of £25
If you have the relevant skills and experience please apply directly to this advert