Housing Management Coordinator

Housing Management Coordinator

Morpeth, Hexham and surrounding areas

Permanent, full time (37.5 hpw)

Pay £12.61 per hour (£24,664 per annum) great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Northumberland. As our Housing and Property Coordinator, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. As part of providing a Housing Management service, you’ll support Customers to manage and maintain their tenancy, have an overview of their rent accounts along with creating a home they are proud to call their own.

Typical day as a Housing Management Coordinator

• Here in Northumberland, we have a fantastic mix of customers, and no day is the same.
• Making sure that our customers properties are homes they can be proud of, you’ll quality check and log any outstanding repairs to our inhouse repairs team.
• Help our customers with housing benefit claims, making sure that these are received on to their rent account.
• Where there is a need, you’ll also issue and sign warning letters and notices which may lead to attending court.
• Getting rooms ready for the next customer who needs our help and for maximum occupancy, you’ll turn around vacant or void rooms / properties within set timescales.
• Ensuring we are health and safety compliant; you will have an oversight of your patch’s health and safety control book.
• We have a brilliant team of concierges in our service, you will be on hand to help with any questions they may have.

Fancy going home each day knowing that you have helped change our customers lives for the better. You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• Experience in managing a Housing Management caseload and overseeing landlord and Housing Management duties.
• Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.
• Able to take on a lead role within the team, offering guidance and support to your colleagues.
• The ability to work on your own initiative, positively influencing people from all different backgrounds.
• A “can do” positive attitude, you’re proactive and well organised, and able to work on your initiative.
• Confident working collaboratively with colleagues in other parts of the business as well as with external partners

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Our team

You’ll join Josh and our Northumberland Housing team, we’re super passionate about what we do! We’re proud to deliver the standard of home that we do, as a team we stive for the best and have the safety of our customers at heart. We’re a supportive bunch and like to muck in together when a job needs doing. You can always count on members of the team to get stuck in when you need them to. The Northumberland housing team is responsible for all things housing related within the supported sector, our properties range from independent community living to multi-room complexes. Maintained by a highly skilled team of handy people and monitored by our proactive concierges, you will fit right into a busy team. We pride ourselves in creating a home everyone can be proud of!

Job details

• Working hours - Monday to Friday 9:00-17:00
• Flexible working hours (or we’re open to agreeing a work pattern with you)
• Based at our service in Morpeth you’ll spend your time travelling between the properties. You will be allocated your own services to coordinate.
• Able to use technology for creating and updating Health and safety documents, making benefit claims, and doing tenancy signs ups.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike, or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Housing Management Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme