Housing Management Officer

About Homes & Neighbourhoods 

Kirklees Homes & Neighbourhoods is responsible for almost 23,000 homes across Kirklees. We have high expectations of our teams to provide Service Excellence to our customers to achieve our vision “Striving to be an excellent landlord by putting tenants and communities first“

There are several functions within Homes and Neighbourhoods including, Housing Management, Income Management, Older Peoples Support, and Partnerships including Employment Support, Customer Experience and Engagement and Fire Safety. These vacancies are within our Housing Management teams.

The Job

The main requirement of a Housing Management Officer is to deliver a customer focused holistic Housing Management service that provides effective and customer focused tenancy management to tenants in Kirklees. Our Housing Officers work directly with communities to deliver our services across a range of functions. Housing Management Officers are often the main point of contact for our tenants and communities and will be expected to provide a professional and knowledgeable Housing Management service.  Kirklees is a large area, rich in heritage and with brilliant diversity and culture throughout.  Our Housing Management Officers will be expected to engage well with all customers, providing high challenge and high support so that our communities are safe, well maintained and a good place to live.    An important part of the role is to recognise when action needs to be taken to address concerns by listening to our communities and developing action plans for improvement.  You will also be expected to work with vulnerable customers who may need additional support throughout their tenancy and to support them to access services via other partners across Kirklees partners and the voluntary sector. We support tenants to help them reach their own positive outcomes to sustain their tenancy. 

It is an exciting time to join our Housing Teams as we develop our services to respond to changes in housing legislation and regulation and capture new approaches for service delivery.

The Housing Management teams are Hybrid workers across the Kirklees Borough.

Travel to various locations to carry out the duties of the job is required, and a full driving licence is desirable (Exceptions may be made for disabled applicants).

We offer a great package, in addition to joining a great team, you will receive the following:

• Entry into the Local Government Pension Scheme, including Life Assurance.
• Generous holiday entitlement.
• Flexible working
• Access to a range of well-being support initiatives including but not limited to an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted KAL gym membership.

We are looking for enthusiastic, flexible, forward thinking and customer focused team members who really want to make a difference

If you think you have what we are looking for then this could be the job for you.