Housing Manager Intervention & Enforcement

Are you a driven and committed Housing Manager with extensive experience in Anti-Social Behaviour? If so, we invite you to join us as Housing Manager Intervention & Enforcement.
In this pivotal role you would have a proven track record of delivering outstanding customer service and leading teams to success. You will oversee the provision of excellent housing management and ASB services to Eastlight communities across the district. Take the lead in managing & developing services for residents linked to ASB, ensuring regulatory, contractual, and quality standards are met.
Additionally, you will actively develop your team to provide outstanding housing management services, empowering and supporting our customers to have real control and influence over their homes and communities.
We are Eastlight
At Eastlight, we believe that purpose drives progress. We are a dynamic and purpose-led organisation committed to making a positive impact in the East of England. We strive to create meaningful connections with our customers and provide exceptional service that aligns with our values and mission.
Eastlight Community Homes currently own 12,500 homes across the East of England and continues to develop and provide further new build affordable homes. This means there is a range of opportunities for you to excel and develop through a career at Eastlight.
To truly succeed with Eastlight, you need to be accountable, inclusive, and up for a challenge. We’re on a journey to make our communities better.
Delivery of* excellent Housing Management & ASB services*
Acting as the ASB expert to develop the effective management of complex cases, utilising the various tools of support to keep our customers safe, whilst building strong relationships with key stakeholders to minimise the impact and ensuring accurate records.
Embrace and promote the principles of community gateway and ensure that all opportunities for engagement and empowerment are maximised in line with Eastlight’s Corporate and other Strategies.
Provide guidance and direction to a team providing housing and community related services, communicating how the action plan links to Eastlight's vision.
Explore issues or needs of tenants and communities, establishing potential causes and barriers as well as related issues, to enable the provision of appropriate and effective housing and community services.
Plan and deliver stakeholder engagement activities to develop effective working and collaboration within Eastlight, and external partners.
Develop, direct, and coordinate the development and review of strategies that support the wellbeing of residents across a variety of ages and groups. Ensuring residents are involved from the start in shaping and developing these strategies.
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work.
What we require

• Proven experience of leading and directing a team and resources to achieve results.
• Experience of managing frontline services to success.
• Demonstrable experience of strong leadership of managing teams including change and risk management.
• Experience of engaging and empowering residents in the management of their homes.
• Knowledge of public policy issues and safeguarding in the delivery of services to residents and communities.
• Good understanding of housing law and best practice.

To demonstrate our commitment to you, we have developed a sector leading total rewards package.

• £50,717 annual salary
• Permanent, Full-Time-Office based
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Trailblazing family leave [Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay] – Subject to eligibility.
• BUPA healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

There has never been a better time to join us! Click the link to submit your application and personal statement.
Eastlight Community Homes is a disability confident and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact .
[Eastlight Community Homes are not currently licenced to provide visa sponsorship].
Application closing date: Monday 25th March 2024 (Midnight)
Interview date: Thursday 4th April 2024

Eastlight Community Homes is a newly formed 12,000 home social housing provider, striving to meet the housing need of our communities in Essex and Suffolk.
We are proud to be the largest Community Gateway Association in the country. This ensures our residents can choose to become shareholders and help make key decisions about their homes, services and communities.

Eastlight House, Charter Way, Braintree, CM77 8FG
Telephone: 01376 535400
Email: /

Job Type: Full-time

Salary: £50,717.00 per year