Housing Needs Administrator

Housing Needs Administrator
Haringey
£19 Per Hour
I am recruiting for a local authority who is looking for someone to provide a high quality, responsive, administration support service to the Housing Needs team, enabling and supporting the teams work of assessing and preventing homelessness and maximising the housing options offered to households in need.
Main Responsibilities
Set up new cases and households onto our NEC and Share Point systems and databases.
Respond to and resolve simple Housing Needs enquiries made by email or telephone & record on internal systems.
Provide administrative support in relation to housing reviews, including copying and sending files, producing standard regulation letters and updating systems accordingly.
Contact clients directly by phone or email to discuss and resolve elements of their circumstances/case with them and record outcomes on appropriate systems, via out PHP Review process.