Housing Needs Officer

We have a rare opportunity for a Housing Needs Officer to work in our busy Housing Needs and Allocations team. The role is part time (three days per week) with the days worked to be discussed and agreed with the successful candidate.

This exciting and varied role will work with customers who approach us for housing to assess their needs and priority for accommodation in the area. In addition, the role will provide advice to customers and stakeholders and allocate available social housing through our choice based lettings scheme, in line with policies and procedures.

To be successful in this role it is important that you are self-motivated with an eye for detail. You will need to have experience of working in a demanding social housing or customer services environment, be flexible, patient and enthusiastic.

Effective communication skills and the ability to work to tight deadlines and under pressure are absolutely essential for this job. This role does involve travel within the borough and therefore a driving licence is essential.

Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. We have a hybrid working set up which allows a balance of working from home with at least one day (for part time employees) in our state-of-the-art Town Hall.

We offer a competitive package including training opportunities and generous employee benefits.

A full clean UK driving licence will be a requirement of the role.

A Baseline Personnel Security Standard check is required, and the successful applicant must also undertake a Basic DBS Check.

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, please email nick.hobbs@crawley.gov.uk, Housing Needs Manager or call on 01293 438725.