Housing Needs Officer

Housing Needs Officer

13.93ph

Full time Monday to Friday

3 month contract

Fully office based

Located in Brighton

Purpose of the Job

To act as the first point of contact for customers, other council teams and external agencies who need information on accommodation options. To do this by assessing housing need, and taking appropriate action. This includes allocating to temporary accommodation and supported housing. To liaise and negotiate with social landlords and other accommodation providers regarding available accommodation.

Principal Accountabilities

• To assess housing need, and consider available solutions based on information provided by applicants and third parties.
• To provide advice and information to customers, external agencies and other BHCC teams on accommodation options and on our statutory housing duties.
• To allocate accommodation, making best use of stock, based on assessment information and within policy and procedure.
• To work face to face with customers in the community e.g. home visits, viewing of temporary accommodation in accordance with our lone working policy.
• Carry out inspections of accommodation and report back to management and residents, as appropriate.
• Maintain records of customer contact, including any change of circumstances taking appropriate action in line with the assessment process and appropriate systems.
• Maintain a working knowledge of BHCCs allocation policies, and the legal framework these sit within e.g.: Housing Act 1996.
• Identify when to refer to other specialist teams for casework intervention and/ or refer to non statutory services, ensuring referrals are made in a timely manner.

Experience Required

• Housing knowledge & Legislation
• Customer service experience

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.