Housing Officer

You will be operating in a three-tiered customer service environment. The third tier is the most complex, reflecting the challenges when dealing with customer needs or vulnerability. The Housing Officer role sits in the second tier, dealing with income cases of moderate complexity. You'll work closely with colleagues in the Customer team and across the organisation, to deliver the best outcome for customers and mhs by taking ownership of a wide range of customer cases. Typically, you'll manage cases where judgment is required, either face-to-face or on the telephone. This role will be office based.

Experience of working within housing, or with people in housing need, in some or all of the following disciplines:

• Benefits advice
• Income management
• Tenancy sustainment
• Tenancy management
• Housing needs