Housing Officer

To provide and deliver an efficient and effective generic housing management service to residents, helping them to maximise their income, maintain their tenancies, including their rent accounts.

Client Details

Our client is a Housing Association based in South London and they are in need of a Housing Officer to join for 6 Months. There is also a chance the role could become Permanent in the future.

Description

Key responsibilities:

• To deliver an efficient and effective housing management service to customers, aiding them in optimising their income and maintaining tenancies, including rent accounts.
• To enhance revenue for the Housing Association through timely arrears management and debt recovery, while supporting customers in sustaining their tenancies.
• To foster customer relationships by delivering exemplary management services, implementing engagement strategies, incorporating Resident Voice feedback, and collaborating with Customer Panel and estate champions.
• To offer guidance on Universal Credit and other welfare benefits, alongside managing housing services such as Tenancy Management, Voids, Estate Services, and Anti-Social Behavior (AB'S).
• To minimise complaints and elevate satisfaction levels.
• To achieve key performance indicators and execute service improvement plans.
• To investigate instances of subletting and tenancy fraud.
• To ensure the fulfilment of performance targets, objectives, and service standards, with appropriate corrective measures taken when necessary, including identifying service enhancements and adhering to best practice guidelines.

Profile

The successful candidate:

• At least 2 years' experience of working in a housing association or local authority, providing generic housing management services to tenants and leaseholders
• Experience of identifying and assisting customers to sustain their tenancies and enhance their life chances
• Experience in enforcing tenancy and management conditions

Job Offer

What is on offer?

• Immediate start
• Umbrella rate of £25 per hour
• Hybrid working
• 6 months contract that could potentially go Permanent