Housing Officer

Housing Officer

Based in Edinburgh (Hybrid working with site visits)

GBP17.89 per hour + holiday pay (Equivalent of GBP32,547 pa)

Reed Business Support are delighted to be working with one of Scotland's leading Social Housing providers on a Housing Officer role. This is a temporary position expected to last between 12 and 16 weeks and will provide the successful candidate with the opportunity to work with a modern, innovative employer. You'll be responsible for working closely with tenants and providing a comprehensive housing management service.

• Hours: Monday - Friday (9am - 5pm)
• Start in early January
• Hybrid working model (1 day per week in office) with site visits across East Scotland

Key responsibilities:

• Providing a high quality customer service to tenants and applicants for social housing properties
• Working closely with relevant partners, local authorities, and other housing agencies to best support customers
• Engaging with community organisations to support engagement and independent living opportunities for customers
• Helping to administer allocations policy and procedures, including reviewing applications
• Effectively managing empty properties to minimise void periods
• Conducting pre and post inspections to ensure any repairs are conducted
• Delivering an efficient rent and service change accounting and management control service
• Ensuring preventative and early arrears control actions are applied
• Preparing rent arrears cases for legal action
• Ensuring fair rents and re-registered and implemented at appropriate times
• Maintaining a knowledge of the Welfare Benefits system
• Taking the lead on tenancy and estate management within your area
• Managing contracts for gardening and cleaning of common areas
• Setting up and running regular estate management inspections
• Handling complaints and neighbour disputes in line with policies and procedures
• Promoting and attending tenant engagement meetings
• Helping to settle in new tenants
• Supporting Housing Coordinators with administrative duties such as maintaining tenant databases

Person specifications:

• Previous experience working with a registered social landlord or local authority
• Experience carrying out estate management functions
• Excellent written and verbal communication skills
• Strong IT skills (ideally experience with a housing management system)
• Highly organised with the ability to work to deadlines and manage a varied workload
• Self-motivated with the ability to use initiative
• UK driving license for more than 1 year / UK driving license with access to own vehicle

Desirable:

• Good knowledge of latest housing legislation and Welfare Benefits system
• Experience and knowledge dealing with property maintenance systems

If you meet the person specifications and would be interested in this fantastic opportunity, please apply now or contact Courtney Gair at the Reed Edinburgh office.