Address
Form of work
Salary1. Offer advice and guidance and advocacy on all aspects of customer's housing,
advice and support options through personal interviews, telephone calls and
correspondence
2. Undertake Duty Housing Advice Officer duties for more complex queries
3. Manage caseloads and undertake negotiations, case management and creative
problem solving in order to achieve sustainable housing outcomes for customers.
4. Offering in depth debt advice and benefits/welfare support, advice and advocacy
and liaising with relevant statutory, private and voluntary agencies, (including joint
risk assessments where appropriate.)
5. Maintain an up to date awareness and understanding, developing to senior
practitioner level, of technical housing and homelessness and relevant, welfare,
benefits and family law legislation
6. Using the principles of trauma informed care to frame all customer facing
interventions
7. Liaising with partners to better manage transitions between services where there is
a high risk of homelessness
8. Attend and coordinate where necessary multi agency case conferencing and
meetings with relevant partners to prevent homelessness and manage risk
9. Undertake all appropriate investigations necessary to determine any duties owed
towards potentially homeless applicants, reaching statutory determinations and
notifications as required under the relevant legislation
10. Undertake such work as the Service Manager determines is compatible with the
responsibility level of the post
11. To ensure that service delivery complies with current regulations, accepted
professional standards, the council's policies and procedures and appropriate
legislation (including legislation on data protection, equalities, health and safety
and safeguarding children and vulnerable adults)'.
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
