Housing Options Officer (Fixed Term until 31st March 2025)

Location – Sale Waterside, Sale, Manchester, M33 7ZF & hybrid working

Salary range – £29,777 - £31,364

Working Pattern – Full Time

Working hours – Monday to Friday – flexible hours. Include flexible options or particular working patterns.

Contract type –Permanent

Application deadline – 26th March 2024

Interview date – Tuesday 9th April 2024

Interview type – In person

We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Housing Options Officer you will contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. You will deal with enquiries that assist customers with individual queries, prevention of homelessness and make decisions around homelessness.

We are looking for someone with 1/2 years’ experience working in a similar environment delivering homelessness prevention and housing related support services. You must have up to date knowledge and experience of the Homeless Reduction Act and associated legislation relevant to addressing homeless prevention and managing homelessness, with proven experience of working within a multi-functional team and with partners and key stakeholders. We also want people with experience of successfully meeting individual set targets in a high pressured environment that delivers lean and efficient services whilst delivering high levels of performance. The role requires conducting interviews with customers, face to face or by telephone to ensure solutions are offered in the best interest of the customer in accordance with policy, best practice and relevant legislation. Knowledge of Trafford’s Allocations Policy and Choice Based Lettings systems would also be beneficial.

Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford

Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do

For an informal discussion, or to find out more about the role, please email Laura Eaton, Housing Project Officer.

Her contact details are Laura.Eaton@trafford.gov.uk.

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

Trafford recognises the importance of staff wellbeing and offer a number of initiatives for staff including mental health first aiders, staff network groups (LGBT+/Carers/BAME/Disability) and health and wellbeing events.
Our great benefits include:-
Local Government Pension Scheme

Home Technology Scheme
Car Lease Scheme
Cycle to Work scheme
Simply Healthcare
Employee Discount Scheme - 'Perks at Work'

Ability to ‘buy back’ extra annual leave

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Right to Work – your right to work in the UK documentation will be checked

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For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

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