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Form of work
SalaryAbout The Role
You will be responsible for leading a team of Housing Options Officers, coaching and developing employees to help them perform their duties to their full potential.
You will ensure we help and support customers to solve their housing problem through the provision of good quality advice and support.
You will be responsible for ensuring an effective and consistent approach to case management is undertaken throughout the team, which supports customers to make informed choices about their Housing Options and keeps them informed about their case.
You will continually review the processes and flow of work to understand the demand coming into the service and the challenges and make proposals for change where appropriate.
You will provide assistance and support with complex cases, customer complaints, MP and Member queries, reviews and disputes.
About You
You’ll need excellent leadership and interpersonal skills to manage and motivate a team working in a challenging and complex service.
You’ll be able to role model exemplary customer services and support the team to improve performance and service provision where required.
You’ll need to have excellent knowledge of legislation pursuant to the role, including a thorough and detailed understanding of Part 6 and Part 7 of the Housing Act 1996 and Homelessness Reduction Act 2017. You should therefore have a recognised housing qualification, or a proven track record in housing or related profession along with a willingness to undertake a housing qualification should it be required.
The role requires someone who can work under pressure, manage conflicting priorities and workloads for themselves and others.
A good political awareness is vital, along with excellent ICT skills.
The right person for Fareham will have all these attributes underpinned by a real sense of pride in doing a good job.
About Us
In this new post you will have an exciting opportunity to really make your mark! As a smaller Local Authority social landlord, you will have the opportunity to make a big difference in how we work.
Fareham Housing own and manage over 2,400 homes across the Borough, remaining the largest affordable housing provider in Fareham.
The Council has a reputation for delivering excellent services to our residents, thanks to our loyal and hard-working teams, who all share our pride in the borough.
We are not just transforming our borough, but also transforming ourselves as an organisation. With customers at the heart of what we do, we want to build on the supportive culture within our teams to develop the environment where continuous improvement is sought, enabling individuals to make courageous decisions and embracing new ways of working.
Having adopted systems thinking throughout the organisation, our teams understand what great service is, and strive daily to remain focussed on doing the right thing for our customers.
Fareham Borough Council is a great place to work and you would be joining an organisation that has a real family feel to it. We take pride in receiving feedback from others who say we are a friendly and professional organisation. We aim to attract, develop and retain the very best people.
We offer a great pension scheme, authorised parking, flexible and hybrid working and a car lease scheme to name a few of the benefits of working for us.
