Housing Performance & Improvement Manager

Job Introduction

The city council is the biggest landlord in Milton Keynes with thousands of properties across the city.

From April this year, the government has introduced a new regulatory regime for all landlords, and we must meet those requirements, working towards improving our landlord services to our residents.

Preparing for compliance with the new Consumer Standards, keeping up to date with Government policy changes and meeting regulatory requirements are key.

This new role will help us provide a co-ordinated and consistent approach, and act as critical friend to our housing service teams to identify and support delivery of improvements and embedding best practice. 

We will be consulting with tenants and leaseholders on how we shape and deliver our services, so this role will be pivotal to help identify/mitigate the impact on cross-cutting teams to support the delivery of these services, whilst ensuring value for money.

For further enquiries or an informal chat please contact Natasha Hutchin or Roz Duffy

Main Responsibility

• To provide clear, timely and accurate reporting to the Landlord Board and Heads of Service, identifying gaps, trend analysis and proposed performance metrics to improve the service
• To lead on transition and compliance with the new Consumer Standards, and other relevant legislation impacting on our landlord responsibilities
• Ongoing business improvement of the Housing service, through business process reviews, use of technology and data (including automation
• Leading and co-ordinating engagement, including co-ordinating consultations with tenants, leaseholders and other stakeholders, learning from feedback from previous consultations and Tenancy Satisfaction Measures (TSM), to increase levels of engagement with our tenants and ensuring engagement is wide ranging
• To lead on the preparation of housing policy changes to ensure compliance with council standards of service delivery; statutory and regulatory requirements;

The Ideal Candidate

• Chartered Institute of Housing (CIH) Level 4 (or working towards)
• Experience of working in social housing management with local authority or housing association
• Ability to present information in a range of formats, including report writing and presentations.
• Ability to work independently on a range of new issues, requiring research and self-learning.
• Ability to communicate with effectively and work with a number of different stakeholders, including other Housing teams, tenants, councillors, the regulator and other councils.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.

• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.

• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.

• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.

• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.