Address
Form of work
SalaryBusiness Liaison Team Service area: Homes & Neighbourhoods
Reports to: Service Facilitator Your team: Business Liaison Team
Responsibiltiies
- To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
- Experience of working in a contact centre answering high volume of calls to ensure targets are met.
- Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the Council’s performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
- To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.
- To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
- To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area.
Requirements
- Knowledge of the main issues affecting social housing.
- Minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems.
- Experience of dealing with all aspects of building maintenance / repairs in a busy environment
- Experience of processing customers’ repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines
Contract
- Monday to Friday 9am to 5pm (5 DAYS IN OFFICE)
- Paye via Umbrella
- Initial 3 month contract with the opportunity to extend #
- We process a DBS for successful candidates
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