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SalaryThis role is on fixed term basis until December 2024
An opportunity has become available to work for a highly motivated, dynamic and proactive team in a position which will challenge you to work in a fast-paced working environment with autonomy and day to day decision making challenges.
You will act as the key link between Housing Services and our tenants and residents.
You will deliver a proactive and preventative tenancy and estate management service, focusing on resolving complex issues relating to tenancy or behaviour issues, including nuisance behaviour, safeguarding concerns, vulnerability triggers and other tenancy related matters.
You will be responsible for a dedicated area and will work as a part of a town housing team to ensure that we provide a voice for our tenants and leaseholders.
As a key part of the town housing team you will also work with our internal colleagues and external partners to ensure that our neighbourhoods are sustainable places where people want to live in because the neighbourhood is safe, clean and well maintained.
You will be expected to:
• Deliver a front-line patch based generic housing management service;
• Undertake targeted home check to ensure our tenancies are being sustained;
• Undertake estate inspections;
• Case manage service requests from our tenants and residents; and
• Prioritise and deal with safeguarding concerns by working with our key agencies and partners.
You will be expected to demonstrate:
• Experience of having worked in social housing and with diverse communities.
• An understanding of legislation relating to housing management and an awareness of how to apply it.
• Experience of dealing with safeguarding cases and being a lead professional who can work with agencies to develop safety plans for victims.
• Experience of being able to work in an agile environment and using this approach to manage the demands and pressures of front line Housing Services.
• A behaviour, commitment and demonstrable experience towards our values to support our tenants, residents and the communities that we serve.
This is a temporary position and it is important that the successful candidate has the skills, experiences and ability to fulfil the requirements as set out in the job description and personnel specification.
For an informal discussion, please contact Rushpal Dhaliwal on 07974745430 or rushpal_dhaliwal@sandwell.gov.uk
Hours
37 hours per week
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours.
Supporting documents
Information for Applicants
Personnel Specification
Job Description
