AddressAbout us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
About the job
Salary: £33,945 - £36,648 a year
Hours per week: 37
Contract type: Permanent
Do you have excellent communication skills, the ability to manage a complex client caseload and good knowledge of the Homeless Reduction Act 2017 and Housing Act 1996 part VII? If yes, we want to hear from you
We have an exciting and challenging role within the Housing Needs Department where you’ll be responsible for managing a caseload for clients requesting housing assistance; Investigate circumstances in all three stages of the Homeless Reduction Act 2017, resolve your client’ homelessness and make decisions of a legal nature and assess the need for interim accommodation
You’ll be required to work a wide range of organisations or individuals and employ measures that fit the needs of your client and where possible resolve their homelessness.
About you
This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
It is essential that you have experience of working in a busy pressurised environment and managing client casework at a specialist level.
You’ll have experience working with and issuing decisions under the homelessness legislation i.e. Homeless Reduction Act 2017, Housing Act 1996, 2002, Retaliatory Eviction & Deregulation Act 2015, Localism Act 2011 and related legislation.
Our ideal candidate must have excellent communication skills and interpersonal skills both written and verbal to be able to deal with a wide range of clients and customers, including those with demanding/ challenging behaviour.
We are looking for someone that have the ability to interpret financial data, maintain accurate data and report statistical performance information and data.
You’ll need good planning and organisational skills to effectively plan, prioritise, manage and organise own workload; also the work of others e.g. in relation to multi-agency work.
So, if you have the ability to maintain administrative and IT systems and processes accurately and the ability to identify a client’s support needs, then we look forward to receiving your application
Join us and help us “realise the remarkable” every day.
Application process
Applicants who have applied for this role within the last 3 months, need not apply.
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
Benefits
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: https://jobs.luton.gov.uk/how-to-apply/
