Address
Form of work
SalaryYou will be required to:
- be the first point of contact in a customer focused front line Housing Solutions Service providing timely and sometimes immediate housing advice to customers on a range of housing options, providing information, guidance and signposting on available benefits and services
- provide excellent homelessness prevention advice and assistance to customers on a range of housing solutions, including social housing, shared ownership, low-cost home ownership, disabled adaptations, mediation, supported housing and the private rented sector.
DUTIES & RESPONSIBILITIES INCLUDE:
- To be the first point of contact for all housing need enquiries that cannot be dealt with by Customer Services Team and are referred into the service for an initial assessment of the housing need of the approaching household.
- Provide homelessness prevention advice to customers on housing options including social housing, shared ownership, other forms of low-cost home ownership, disabled adaptations, family mediation, supported housing and how to access private rented housing e.g. rent deposit schemes, discretionary housing payments, homeless prevention fund and charitable support.
- To co-ordinate and provide responses to all housing need & housing options queries including emails, housing register correspondence, phone calls, temporary accommodation queries and resettlement queries.
- To ascertain whether a household should apply to join the Council’s Housing Register or if there is a risk of homelessness and make referrals to the Housing Solutions Team if the household is at risk of homelessness within 56 days.
- To assess and respond to all referrals received under the ‘Duty to Refer’ arrangements, ensuring that appropriate advice and support is provided, or the referral is escalated to Housing Solutions Team.
- Work with other Council services and external voluntary and statutory bodies to identify housing need and ensure that the Council’s Housing Allocations Policy and/or homelessness legislation is applied correctly to meet need. Key stakeholders include Children’s Trust, Adult Social Care, Probation and Police.
- A working knowledge and understanding of current housing law, such as the Housing Act 1996, Parts VI and VII, Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017
- Strong communication and organisational skills.
- Knowledge of housing law and data protection.
- Experience of using housing allocations and homelessness case management systems.
- Experience of managing and handling sensitive data and information in line with Data Protection processes and regulations.
A full JD is available upon request.
What we offer:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
