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Works with HR Business Partner teams to support the delivery of the people agenda for specific business functions at Santander UK, working with the business to ensure engagement with agenda. Builds collaborative relationships with the Business Areas, identifying current and future people related opportunities, challenges and risks and contributes to the delivery of initiatives providing a seamless customer experience.
Supports BAU activity within the allocated business areas, working with stakeholders and providing on-going support to the BP teams. Performs defined tasks and analysis to contribute to wider HR and BP team initiatives and activities which encompass the full range of HR disciplines.
The difference you’ll make:
- Providing excellent customer care / service by offering guidance and advice on queries, received via telephone or AskHR, from both Managers and Employees
- Providing a seamless end to end case management service for the customer (from early intervention, up to conclusion) with knowledge across various aspects of HR Policy, including Absence, Disciplinary (including for Senior Managers and Certification Regime for certified roles), Grievance and Performance
- Being part of a collaborative team, sharing knowledge to deal with end-to-end case management of complex cases within agreed SLA’s
- Taking personal responsibility to ensure you are fully cross skilled, keeping up to date on both Employment Law and changes to legislation and sharing own knowledge with peers
- Coaching and upskilling line managers across the spectrum of HR policies to support them in managing their people
- Building and maintain relationships with key stakeholders including AoEs, Business Leads, Divisional reps and HRBP’s
What you’ll bring:
- A strong and broad understanding of HR processes and practices with experience of providing expert advice to line managers (end-to-end case management)
- Understanding of UK employment law relating to case management and associated risks with a knowledge of case management software, ideally Oracle Service Cloud/Now/Workday
It would also be nice for you to have:
- Ideally Degree or equivalent
- CIPD qualified or equivalent - Level 5 (preferred)
- Experience of case management including conduct rule and certification requirements as per the Senior Managers and Certification Regime.
What else you need to know:
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.
This role is a 12 Month FTC based in Milton Keynes and our current expectation is at least 2 days in an office every week.
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander’s success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships
Learn more about our benefits and family friendly policies
What to do next: -
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
