Hr Operations Analyst

HR Operations Analyst

Contract: Permanent

Location: Hybrid working model with a Central London office

The HR Operations Analyst (HROA) is an invaluable support to the stores and offices across the British Isles. The HROA will be responsible for HR operations and administration across our growing portfolio of owned and operated stores within the cluster as well as our office functions. The role is based from our central London head office.

What to expect from the role

We are looking for a strong HR Operations Analyst with a helpful, can-do attitude. The ideal candidate will be ready to take on the challenge of providing seamless HR operations support to a fast-based and ever-changing retail business. This person needs to be highly organised and manage their own workload and priorities. We are looking for a person with experience using HR systems, experience using HR data to produce reports and analysis; and experience of design and implementation or streamlining of existing HR processes.

Confident communication skills are essential; the ideal person will be comfortable communicating with all colleagues including our busy Store Managers across the cluster! Using these qualities, the HROA will successfully build strong relationships throughout our retail network and gain sound HR exposure.

Key Responsibilities include:

• Management of the HR system (SuccessFactors); processing and approving all starters, leavers and change information accurately and timely.
• Management the HR inbox for the region and respond to general administrative queries, escalating complex queries to relevant HR professionals where necessary
• Designing and implementing new HR operations processes
• Training of HR processes or new initiatives
• Providing regular and accurate HR reports and analysis
• Ensuring data quality is maintained within all of our HR systems
• Issuing and management of all employee files and documentation for the region - including but not limited to: offer letters, contracts and amendments to contracts.
• Supporting processes and projects across all areas of HR
• Create and maintain electronic employee files
• Partnering with the Payroll Specialist to gather all the necessary information for the payroll deadline of each month
• Manage external reference requests

What we are looking for

• Experience supporting a diverse client group in a fast paced environment (preferably retail)

• Excellent organisation and prioritisation skills with a high level of accuracy
• Experience with using HR Systems essential
• Experience of process design and implementation
• Knowledge of Excel at an intermediate level
• Experience running and analysing HR reports
• Thrives in a high change environment
• Excellent written and verbal communication
• Ability to build good relationships at all levels
• A desire to learn